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This is a Phenomenal Opportunity to join a £350million Vibrant Company with Incredible growth plans. They have won many awards such as the 'Feefo Platinum Trusted Service Award 2021'.We are currently working alongside one of the UKs longest leading Information Resource Business for Tax and Accounting, HR, H&S and compliance Professionals. They are part of a Global Group that have a multimillion-pound turnover year on year that keeps growing.They are currently looking for a Head of Client Experience and Retention to drive success through their customer interactions so that they ensure that they deliver 'best in class service to their client base.Job PurposeTo manage and improve client engagement, retention, and client experience, in particular having responsibility for client fulfilment, client account management, client training, cancellations, renewals, and complaints handling. An exciting and engaging role working across the whole business to ensure super service and maximise retention and upsell opportunity.Job OverviewThe Head of Client Experience and Retentions will have significant experience working with senior leadership and cross-functional teams to improve operational execution and client engagement. Reporting directly to the Managing Director the successful candidate will have experience of working with client experience teams and operational service delivery teams. You will be confident to project manage service transformation projects, as well as being able to implement insights from mapping our client journey, client feedback scoring and regularly sampling every aspect of our service interactions and engagement.The role will also require you to lead up to 1 manager as well as up to 16 staff including Client Experience Account Managers and Retention specialists.Day-to-Day Responsibilities * Ensure all new clients receive an onboarding introduction call, after care calls followed by regular account management calls * Refining and improving processes, along with organising on-site training where required. This then extends to the fulfilment process. * Review of customer service issues and negative feedback with seniors. * Implement processes and strategies to improve the client experience. This includes ownership of online review platforms. * Manage and report regularly on the core metrics linked to client experience from on-boarding, service implementation, service follow up, ongoing client support, queries, client dissatisfaction and cancellation requests. * Identifying non-usage and implementing effective processes to increase usage via our client facing staff and digital services. * To review our client experience proposing and implementing enhancements to improve our digital engagement. * To identify training needs and ensure that training is subsequently undertaken, and service delivery improvements are made * To manage cancellation queries and to ensure they are dealt with in good time * Understand customer issues and proactively identify a commercial solution * To ensure we achieve and exceed customer retention targets * Ensure we respond to customers in a timely and professional manner within SLA targets * Work as part of a team to manage and maintain a customer base of over 15,000 businesses * Collaborate across all teams to resolve client issues * Match products and pricing with client needs * Renewal of client contracts to prevent loss…

Are you a money hungry Business Development Manager looking for an amazing new challenge? Our client is a market leading provider of advice and consultancy across HR, Health and Safety and Employment Law, looking for the best talent to join their ever-expanding business. You will develop new business opportunities through new lead generation and building your own referral network with the support of the telemarketing team.Why Join the Team"This is a superb place to work if you love problem solving, enjoy a challenge and working at pace. If you have a genuine enthusiasm for overcoming obstacles and learning, you'll love Your technical skills will be tested every day. There are endless opportunities for you to develop and grow and you'll really make a difference. We're a family-run business, who are incredibly ambitious and constantly expanding and can promise you'll enjoy every day"Day-to-Day Responsibilities * Self-generate new leads, appointments, and referrals through day-to-day new business activity * Building your own pipeline of B2B business, alongside your telemarketing buddy * Attend and close your own sales appointments * Generate and attend meetings with potential introducers and referral partners. * Achieve quarterly sales targets. * Accurately build, manage, and maintain your sales pipeline. * Thrive on working in a fast paced, target focussed high energy and high reward culture.What you bring to the Team * 2 years plus track record of selling in a B2B environment (Industry experience NOT required) * Confidence in value based/consultative selling * Previous experience working in a 100% new business, B2B sales role * Ability to adapt and develop solutions to clients' needs with clear and decisive communication * Ability to sell to different audiences including Business Owners, Board of Directors and HR Managers P970137AS7R7INDPSA

Are you a money hungry Business Development Manager looking for an amazing new challenge? Our client is a market leading provider of advice and consultancy across HR, Health and Safety and Employment Law, looking for the best talent to join their ever-expanding business. You will develop new business opportunities through new lead generation and building your own referral network with the support of the telemarketing team.Why Join the Team"This is a superb place to work if you love problem solving, enjoy a challenge and working at pace. If you have a genuine enthusiasm for overcoming obstacles and learning, you'll love Your technical skills will be tested every day. There are endless opportunities for you to develop and grow and you'll really make a difference. We're a family-run business, who are incredibly ambitious and constantly expanding and can promise you'll enjoy every day"Day-to-Day Responsibilities * Self-generate new leads, appointments, and referrals through day-to-day new business activity * Building your own pipeline of B2B business, alongside your telemarketing buddy * Attend and close your own sales appointments * Generate and attend meetings with potential introducers and referral partners. * Achieve quarterly sales targets. * Accurately build, manage, and maintain your sales pipeline. * Thrive on working in a fast paced, target focussed high energy and high reward culture.What you bring to the Team * 2 years plus track record of selling in a B2B environment (Industry experience NOT required) * Confidence in value based/consultative selling * Previous experience working in a 100% new business, B2B sales role * Ability to adapt and develop solutions to clients' needs with clear and decisive communication * Ability to sell to different audiences including Business Owners, Board of Directors and HR Managers P970137AS6R6INDPSA

Are you a money hungry Business Development Manager looking for an amazing new challenge? Our client is a market leading provider of advice and consultancy across HR, Health and Safety and Employment Law, looking for the best talent to join their ever-expanding business. You will develop new business opportunities through new lead generation and building your own referral network with the support of the telemarketing team.Why Join the Team"This is a superb place to work if you love problem solving, enjoy a challenge and working at pace. If you have a genuine enthusiasm for overcoming obstacles and learning, you'll love Your technical skills will be tested every day. There are endless opportunities for you to develop and grow and you'll really make a difference. We're a family-run business, who are incredibly ambitious and constantly expanding and can promise you'll enjoy every day"Day-to-Day Responsibilities * Self-generate new leads, appointments, and referrals through day-to-day new business activity * Building your own pipeline of B2B business, alongside your telemarketing buddy * Attend and close your own sales appointments * Generate and attend meetings with potential introducers and referral partners. * Achieve quarterly sales targets. * Accurately build, manage, and maintain your sales pipeline. * Thrive on working in a fast paced, target focussed high energy and high reward culture.What you bring to the Team * 2 years plus track record of selling in a B2B environment (Industry experience NOT required) * Confidence in value based/consultative selling * Previous experience working in a 100% new business, B2B sales role * Ability to adapt and develop solutions to clients' needs with clear and decisive communication * Ability to sell to different audiences including Business Owners, Board of Directors and HR Managers P970137AS4R4INDPSA

Are you a Business Development Manager looking for a new challenge? Our client is a global, market leading provider of advice and consultancy across HR, Health and Safety and Employment Law, looking for the best talent to join their ever-expanding business. You will develop new business opportunities through new lead generation and building your own referral network with the support of the telemarketing team.Why Join the Team?This is a superb place to work if you love being field based visiting clients, enjoy a challenge and working at a pace. If you have a genuine enthusiasm for new business development and want to be able to earn amazing commission, you'll love it. Your sales skills will be tested every day and there are endless opportunities for you to develop. A great opportunity to work for a family-run business, who are incredibly ambitious, constantly expanding and can promise you'll enjoy every day.Day-to-Day Responsibilities * Self-generate new leads, appointments, and referrals through day-to-day new business activity. * Attend and close your own sales appointments * Generate and attend meetings with potential introducers and referral partners. * Achieve quarterly sales targets. * Accurately build, manage, and maintain your sales pipeline. * Thrive on working in a fast paced, target focussed high energy and high reward culture.What you bring to the Team * 2 years plus track record of selling in a B2B environment (Industry experience NOT required) * Confidence in value based/consultative selling * Ability to adapt and develop solutions to clients' needs with clear and decisive communication * Ability to sell to different audiences including Business Owners, Board of Directors and HR Managers P966961AS4R4INDPSA

This is a Phenomenal Opportunity to join a £350million Vibrant Company with Incredible growth plans. They have won many awards such as the 'Feefo Platinum Trusted Service Award 2021'.We are currently working alongside one of the UKs longest leading Information Resource Business for Tax and Accounting, HR, H&S and compliance Professionals. They are part of a Global Group that have a multimillion-pound turnover year on year that keeps growing. They have recently launched their new 'Super Coach' initiative to drive success through their customer interactions so that they ensure that they deliver 'best in class service to their client base and drive growth through their sales teams.Job Purpose:This role will be to coach and train our established Navigate Tax Team who sell to accounting firms a plethora of products to help keep them compliant and ensure they are the 'Best in Business'. Leaving no stone unturned! A very exciting role, as there will be opportunity to bring new ideas to motivate and ensure our teams adopt your coaching.Day to Day Responsibilities: * As a 'Super Coach', you will be part of a network of Super Coaches that will be setting best practice standards across the Group. Your role will be based and representing our London teams for Croner I. * You will be working with our Tax and Accounting practice and corporate sales teams predominantly to increase quality in demoing, booking demos and closing sales on the day as well and champion 'best in class' in service. * You will be responsible for increasing demos sat, deals closed, AOV and retention. As well as increase referrals from around the business through coaching, training, and supporting the sales enablement function in providing playbooks and handouts. * You will also be heavily responsible for delivering our' persona's workshops and our inductions.What you bring to the team: * Ability to prioritise and work to deadlines. * Able to communicate with people at all levels of the organisation. * Understand who the main customers are and the required standard of service. * Understand who the main customers are and the required standard of service. * Commitment to team initiatives and goals and to work with team members. * Ability to analyse, organise and present numerical data, e.g. financial and statistical. * Ability to express ideas clearly in writing, in good grammatical form and in such a way as to be clearly understood. * Previous Sales Training Experience needed. * Potential development path into leading a team and so would self-starter attitude desirable. P970106FARINDPSA

This is a Phenomenal Opportunity to join a £350million Vibrant Company with Incredible growth plans. They have won many awards such as the 'Feefo Platinum Trusted Service Award 2021'.We are currently working alongside one of the UKs longest leading Information Resource Business for Tax and Accounting, HR, H&S and compliance Professionals. They are part of a Global Group that have a multimillion-pound turnover year on year that keeps growing. They have recently launched their new 'Super Coach' initiative to drive success through their customer interactions so that they ensure that they deliver 'best in class service to their client base and drive growth through their sales teams.Job Purpose:This role will be to coach and train our established Navigate Tax Team who sell to accounting firms a plethora of products to help keep them compliant and ensure they are the 'Best in Business'. Leaving no stone unturned! A very exciting role, as there will be opportunity to bring new ideas to motivate and ensure our teams adopt your coaching.Day to Day Responsibilities: * As a 'Super Coach', you will be part of a network of Super Coaches that will be setting best practice standards across the Group. Your role will be based and representing our London teams for Croner I. * You will be working with our Tax and Accounting practice and corporate sales teams predominantly to increase quality in demoing, booking demos and closing sales on the day as well and champion 'best in class' in service. * You will be responsible for increasing demos sat, deals closed, AOV and retention. As well as increase referrals from around the business through coaching, training, and supporting the sales enablement function in providing playbooks and handouts. * You will also be heavily responsible for delivering our' persona's workshops and our inductions.What you bring to the team: * Ability to prioritise and work to deadlines. * Able to communicate with people at all levels of the organisation. * Understand who the main customers are and the required standard of service. * Understand who the main customers are and the required standard of service. * Commitment to team initiatives and goals and to work with team members. * Ability to analyse, organise and present numerical data, e.g. financial and statistical. * Ability to express ideas clearly in writing, in good grammatical form and in such a way as to be clearly understood. * Previous Sales Training Experience needed. * Potential development path into leading a team and so would self-starter attitude desirable. P970106FAINDPSA

(Weekend day or evening included); Portfolio are proud to be exclusively representing our Client who are a trusted health and wellbeing network who have been making a positive difference in over 15 million lives, in their search to add an EAP Counsellor to their team. Our client offers the most comprehensive employee assistance programme on the market, giving 24/7 caring and compassionate support services to employers from organisations of all sizes, across the private, public and non-profit sector, to business partners, individual users, employees and their family members.The role requires high levels of professional standards whilst working in a telephone environment, adhering to the company's core values and achieving daily goals. The counsellor will work on a 24/7 helpline, providing in the moment emotional support to individuals, conducting clinical assessments and signposting to specialised support services. The counsellor will also have an active caseload of structured telephone and/ or video counselling clients, including Online CBT clients and Power to Recover clients.Job OverviewProviding immediate emotional support and guidance to callers on the 24/7 helpline - completing clinical assessments and signposting appropriately. The Wellbeing Practitioner will complete risk assessments and work in line with the BACP code of ethics - ensuring the highest level of service and support is provided to callers. The role also includes an allocated day of structured telephone/ video counselling clients - hour can be counted towards BACP accreditation.Day to Day Responsibilities as a EAP Counsellor: * To provide an efficient and effective telephone counselling service to all callers * To answer all calls within 8 seconds and triage to determine the most appropriate type of * support required; demonstrating a thorough understanding of the Health Assured products * g. legal advice, counselling support, medical helpline etc * To demonstrate an ability to work with a variety of individuals and presenting issues, including * those who are distressed and/or at risk * Provide "In the moment support" to callers, adopting a Solution Focused approach and * achieving a one call resolution * To take accurate information and record on the Health Assured data base * Conduct full and robust clinical assessments in accordance with Health Assured's * procedures, ensuring the most clinically appropriate support is identified * To effectively identify and manage risk in accordance with Health Assured's "Risk Guidance * Policy" * To undertake training provided by Health Assured and to utilise appropriate skills within calls, * e. working with trauma, working with suicide, clinical assessment, safe guarding etc * Work to and exceed individual and team goals as per the KPI framework * Personally, ensure all call backs and queues are efficiently managed and ensure individual * actions do not impact upon the availability of the service * To maintain an active caseload of STC/ Video clients, including online CBT and Power to * Recover clients - up to 6 clients on an allocated day * Demonstrate the ability to provide excellent customer service at all timesEssential Skills and Competencies: * Minimum diploma level 4 in…

(Weekend day or evening included); Portfolio are proud to be exclusively representing our Client who are a trusted health and wellbeing network who have been making a positive difference in over 15 million lives, in their search to add an EAP Counsellor to their team. Our client offers the most comprehensive employee assistance programme on the market, giving 24/7 caring and compassionate support services to employers from organisations of all sizes, across the private, public and non-profit sector, to business partners, individual users, employees and their family members.The role requires high levels of professional standards whilst working in a telephone environment, adhering to the company's core values and achieving daily goals. The counsellor will work on a 24/7 helpline, providing in the moment emotional support to individuals, conducting clinical assessments and signposting to specialised support services. The counsellor will also have an active caseload of structured telephone and/ or video counselling clients, including Online CBT clients and Power to Recover clients.Job OverviewProviding immediate emotional support and guidance to callers on the 24/7 helpline - completing clinical assessments and signposting appropriately. The Wellbeing Practitioner will complete risk assessments and work in line with the BACP code of ethics - ensuring the highest level of service and support is provided to callers. The role also includes an allocated day of structured telephone/ video counselling clients - hour can be counted towards BACP accreditation.Day to Day Responsibilities as a EAP Counsellor: * To provide an efficient and effective telephone counselling service to all callers * To answer all calls within 8 seconds and triage to determine the most appropriate type of * support required; demonstrating a thorough understanding of the Health Assured products * g. legal advice, counselling support, medical helpline etc * To demonstrate an ability to work with a variety of individuals and presenting issues, including * those who are distressed and/or at risk * Provide "In the moment support" to callers, adopting a Solution Focused approach and * achieving a one call resolution * To take accurate information and record on the Health Assured data base * Conduct full and robust clinical assessments in accordance with Health Assured's * procedures, ensuring the most clinically appropriate support is identified * To effectively identify and manage risk in accordance with Health Assured's "Risk Guidance * Policy" * To undertake training provided by Health Assured and to utilise appropriate skills within calls, * e. working with trauma, working with suicide, clinical assessment, safe guarding etc * Work to and exceed individual and team goals as per the KPI framework * Personally, ensure all call backs and queues are efficiently managed and ensure individual * actions do not impact upon the availability of the service * To maintain an active caseload of STC/ Video clients, including online CBT and Power to * Recover clients - up to 6 clients on an allocated day * Demonstrate the ability to provide excellent customer service at all timesEssential Skills and Competencies: * Minimum diploma level 4 in…